Welcome to our website. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. Product Replacement Policy
We offer a 7-day replacement policy from the date of delivery.
A product may be eligible for replacement if:
- The product is damaged, defective, or received in an incorrect item/size.
- The replacement request is raised within 7 days of delivery.
- The product is unused, unworn, and in its original condition.
- The original price tag, brand tag, labels, and other attachments are intact and not removed.
- The product is returned with its original packaging, box, pouch, accessories, and other items supplied with the order.
- The product shows no signs of use, washing, alteration, damage, or modification.
2. Conditions for Replacement
To be eligible for replacement, the product must be returned in the same condition in which it was delivered.
We may reject a replacement request if:
- The product has been used, worn, washed, altered, or damaged by the customer.
- The original price tag, label, or brand tag has been removed or damaged.
- The original packaging is missing or significantly damaged.
- The product is returned without the accessories or items supplied with it.
- The replacement request is made after 7 days from the date of delivery.
- The product does not match the order or return request submitted by the customer.
3. How to Request a Replacement
To request a replacement, please contact our customer support team within 7 days of receiving your order.
Please provide:
- Order number
- Product details
- Reason for replacement
- Clear photographs/videos of the product, packaging, and issue, if required
Our team may review the request before approving the replacement.
4. Product Inspection
All replacement requests are subject to inspection after the product is received.
If the returned product meets our replacement conditions, we will process the replacement.
If the product does not meet the required conditions, the replacement request may be rejected and the product may be returned to the customer.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or videos of the product and its packaging to verify the issue.
6. Refunds
Our standard policy is replacement rather than refund.
Refunds may only be provided in cases where a replacement is not possible or where required under applicable law.
Where a refund is approved, it will be processed using the applicable payment/refund method available for the order.
7. Shipping Charges for Replacement
If the replacement is approved because the product was damaged,